1. What Purvanchal Sathi is
Purvanchal Sathi is a technology platform that connects people travelling in the same direction. Drivers publish journeys they are already making and share the cost; passengers book a seat on one of them.
The Company is an intermediary. We do not own or operate vehicles, we do not employ drivers, we do not provide transport, and we are not a taxi, cab or contract-carriage operator. The journey is an arrangement between the driver and the passenger. We provide the platform on which they find each other, agree terms and pay.
2. Eligibility and your account
You must be at least 18 years old and legally able to enter a contract. You must register with a mobile number you control, give accurate information, and keep it accurate.
You are responsible for everything done through your account. Do not share your account, your one-time codes or your boarding PIN with anyone. Tell us at once if you believe someone else has used your account.
3. Driver responsibilities
If you publish a ride you confirm, each time, that:
- you hold a valid driving licence, and the vehicle is registered, insured and roadworthy under applicable law; - you are entitled to carry the passengers you accept, and are doing so on a cost-sharing basis rather than as a commercial transport service; - the information you publish (route, timing, seats, vehicle and price) is accurate; - you will comply with all traffic and transport law, and will not drive under the influence of alcohol or drugs.
Compliance with licensing, permit, insurance and tax obligations is yours, not ours. The Company does not verify that any journey is lawful for you to make.
4. Passenger responsibilities
You must arrive at the agreed pick-up point on time, carry only lawful items, behave respectfully, follow the driver's reasonable instructions about the vehicle, and show your boarding PIN only to the driver of the ride you booked.
5. Cost sharing, not fare
The amount a driver asks per seat is a contribution to the cost of a journey the driver was making anyway. It is not a commercial fare and must not be set to generate profit from carrying passengers. The Company may set minimum and maximum limits and may refuse or remove any ride priced outside them.
6. Platform fee
The Company charges a platform fee on each booking. The fee is shown separately before you pay and is included in the total you confirm.
The platform fee is charged for providing the service of matching, booking, payment handling and support. Except where a refund is expressly provided for in our Refund Policy, the platform fee is not refundable.
7. Payments
Payments are collected through a licensed payment gateway. We do not store your card, UPI or banking credentials.
A booking is confirmed only when our server records a successful payment. A message on your screen, a return from the payment page, or a bank debit alone does not confirm a booking. Where a payment is uncertain, wait for the status shown in the app rather than paying again.
8. Driver settlement
Money a passenger pays for a booking is collected by the Company through its payment gateway. After the trip is completed and the dispute window has passed, the driver's share is settled to the driver according to our settlement policy, less the platform fee and any adjustment for refunds, disputes or chargebacks.
The Company does not hold funds in trust or in escrow for any user.
9. Cancellations, no-shows and refunds
Cancellations and refunds are governed by our Cancellation Policy and Refund Policy, which form part of these terms. Refund amounts are calculated by our system from those policies. The Company's determination of a refund amount is final, subject to your rights under applicable law.
10. Conduct
You must not use the platform to defraud anyone, create false accounts or rides, manipulate ratings or referrals, harass or discriminate against any person, carry prohibited or dangerous goods, solicit business off the platform to avoid fees, or interfere with the platform's operation or security.
We may investigate suspected breaches and may, at our discretion, restrict, suspend or terminate an account, cancel rides or bookings, withhold a settlement pending investigation, and report conduct to the authorities.
11. Reviews and content
You are responsible for what you publish. We may remove content that is unlawful, abusive, misleading or in breach of these terms. You grant the Company a non-exclusive, royalty-free, worldwide licence to host, display and distribute the content you submit for the purpose of operating and promoting the platform.
12. Limitation of liability
The platform is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted or error-free.
To the maximum extent permitted by law, the Company is not liable for: the conduct, acts or omissions of any driver or passenger; the condition, safety, legality or roadworthiness of any vehicle; any accident, injury, loss, delay, damage or theft occurring before, during or after a journey; any dispute between users; or any indirect, incidental, special or consequential loss.
Where liability cannot be excluded, our total liability to you for any claim is limited to the platform fee actually received by the Company on the booking giving rise to the claim.
Nothing in these terms excludes liability that cannot be excluded under Indian law, including under the Consumer Protection Act, 2019.
13. Indemnity
You agree to indemnify and hold harmless the Company, its directors, officers and employees against any claim, demand, loss, liability, fine or expense (including reasonable legal fees) arising out of your use of the platform, your breach of these terms, your breach of any law, or any journey you take or provide.
14. Changes and termination
We may change these terms, our fees and our policies. Material changes are notified in the app or by message, and take effect when published. Continuing to use the platform after that means you accept them.
You may stop using the platform and ask us to close your account at any time. We may suspend or close an account for breach of these terms, for suspected fraud or unlawful conduct, or where required by law.
15. Grievance and disputes
Raise a complaint through the Safety section of the app, or by writing to our grievance contact on the Contact page. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.
These terms are governed by the laws of India. Subject to any right you have under consumer law to approach a forum near you, the courts at Gorakhpur, Uttar Pradesh have exclusive jurisdiction.